Account and billing
Tell us the account email, the plan or purchase involved, and the approximate date of the charge. For privacy, never send a password or full payment-card number.
Have a question or need help? We're here to assist you. Send us a message and we'll respond as soon as possible.
Use email or the form for account, billing, refund, and photo generation questions. WhatsApp is best for a quick status check. Include the email address on your account and a short description of what happened so we can find the right details without making you repeat yourself.
Flat 28A, Tower 2, Emerald Bay
88 Hoi Bun Road, Tsim Sha Tsui
Kowloon, Hong Kong
Tell us the account email, the plan or purchase involved, and the approximate date of the charge. For privacy, never send a password or full payment-card number.
Describe the step where you got stuck and the device and browser you used. If a result looks wrong, include the job or session reference shown in your account instead of emailing sensitive source photos.
We review messages in the order received and may ask one or two follow-up questions before making account changes. Send one complete request when possible; duplicate messages can slow down the investigation.